LAVION VIP places the highest importance on the security and protection of our customers’ personal data.
In accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), we fulfil all obligations regarding the processing, storage, and protection of your personal data.
The following information notice explains which data is processed within the scope of VIP transfer services provided by LAVION VIP, for what purposes it is used, with whom it may be shared, and your legal rights.
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Data Controller
Your personal data is processed by the data controller:
LAVION VIP
Antalya / Türkiye
E-mail: bayram.yoruk87@gmail.com
in accordance with KVKK and relevant legislation.
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Which Personal Data is Processed?
Within the scope of VIP transfer services, the following personal data may be processed:
Identity Information
* Name, surname
* Passport / ID details (for international transfers)
Contact Information
* Phone number
* E-mail address
* WhatsApp communication (only information voluntarily provided)
Service & Transfer Information
* Flight number
* Hotel / accommodation address
* Vehicle type and reservation details
* Transfer date & time
Financial & Billing Information
* Payment method
* Invoice details (if requested)
Technical Data
* IP address
* Cookie records
* User behaviour data (optional)
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Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
Service Delivery
* Creating VIP transfer reservations
* Flight tracking and schedule planning
* Assigning driver and passenger
* Vehicle dispatching and operational management
Customer Communication
* Sending reservation confirmation
* Providing information via WhatsApp
* Managing the meet-and-greet process
* Responding to requests and complaints
Legal Obligations
* Maintaining accounting and invoicing records
* Sharing information with authorities when legally required
* Keeping records for dispute resolution when necessary
Operational & Security Purposes
* Quality management
* Customer satisfaction analysis
* System security and technical logs
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Data Sharing – With Whom and Why?
Your personal data may be shared only with the following parties and only for the stated purposes:
* Drivers / field staff → Providing transfer service
* Airport authorities → Flight coordination when necessary
* Hotels & accommodation providers → Verification of delivery details
* Accountant / financial advisor → Legal invoicing procedures
* Authorized public institutions → When legally required
* Service providers → SMS, WhatsApp API, hosting services
All data sharing is performed in accordance with Articles 8 and 9 of KVKK and only when necessary.
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Method and Legal Basis for Collecting Personal Data
Your personal data may be obtained through:
* Website reservation form
* WhatsApp communication
* Phone calls
* E-mail correspondence
* Online transfer platforms (GetTransfer, KiwiTaxi, etc.)
* Hotel referrals
Legal Basis
* KVKK Article 5/2-c: Establishment or performance of a contract
* KVKK Article 5/2-ç: Legal obligations of the data controller
* KVKK Article 5/2-f: Legitimate interest
* Explicit consent: For additional optional services
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Retention Period of Personal Data
Your personal data is stored as follows:
* Reservation / transfer records → 10 years
* Accounting & invoicing documents → 5 years
* Customer communication logs → 1–3 years
* Legal process documents → As required by relevant legislation
After the retention period, data is securely deleted or anonymized
Your Rights Under KVKK (Personal Data Protection Law)
Under Article 11 of KVKK, you have the right to:
* Learn whether your data is being processed
* Request information about processing
* Learn the purpose of processing and whether it is used accordingly
* Know third parties to whom data is transferred
* Request correction of inaccurate data
* Request deletion or destruction of data
* Object to data processing
* Request compensation if you suffer damages
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Contact for Exercising Your Rights
To submit your KVKK-related requests:
E-mail: bayram.yoruk87@gmail.com
WhatsApp: LAVION VIP customer line
Address: Antalya / Türkiye
Requests are answered within 30 days.